Terms & Conditions

Last update: September 16, 2017
 

Company information

Company name: Creative Future
CVR./VAT-Number: DK35549323
Established in: 2014
Address: Godthåbsvej 185, 3 th, 2720 Vanløse, Denmark
Email: info@creativefuture.dk
Phone: +45 42 15 20 09

 

Payment

At checkout you can choose to pay using Visa, MasterCard, American Express, Discover (US merchants only) and PayPal. Payments made with credit card are processed by Stripe.

All prices in our webshop are shown in DKK (Danish Kroner). On product pages, we also show the approximate price in US Dollars (USD) and Euros (EUR). Please note that these conversions are only guiding, as the currency rate changes constantly. All orders are processed and finalized in DKK.

 

Delivery

Delivery usually takes 1-2 weeks depending on your location and local customs. For some international shipments delivery can in some instances take up to +4 weeks. We offer worldwide shipping for 90 DKK per item. In order to keep the shipping costs low, we do not offer tracking on our orders. If we were to offer tracking on all orders, shipping costs would be two and half times more expensive. Only large bulk orders of five or more copies will be shipped with a tracking number. The final shipping costs are calculated at checkout.

All of our orders are shipped with the Danish postal system, PostNord, or with DHL or UPS. We might ask you to confirm your shipping address if we are unsure of the validity of the shipping address. Orders placed outside the European Union may be subject to import duties and customs taxes. Additional charges such as import duties and taxes by local customs are the responsibility of the buyer.
 

Right of cancellation

When shopping at Creative Future you have a 14-day right of cancellation. Your right to cancel an order expires 14 days after you have received your order. If you wish to use your right of cancellation, you have to notify us within 14 days of receipt stating that you wish to use your right of cancellation. You can do so by contacting us on email info@creativefuture.dk or by phone on +45 42 15 20 09.

 

Returns

If you wish to return an item, you should do so within 14 days after you have notified us that you wish to use your right of cancellation. It is your responsibility to pay for postage when returning an order and that the items are packaged properly when doing so. You are responsible for any signs of wear or damage that might have happened to the item(s) under your custody. If the item(s) shows signs of wear or has been damaged in your custody or during return, only part or none of the purchase amount will be refunded. When returning an order, you will receive a full refund within 14 days after you have notified us that you wish to use your right of cancellation.

If your order has been damaged during transit, Creative Future will provide you with a full refund or exchange. All we ask for is a receipt with proof of the original order and that the product is returned to Creative Future within 14 days of receipt. Creative Future will cover the return postage for all damaged products.

When returning an order, it should mailed to:

Creative Future
Att. Christian Møller Andersen
Godthåbsvej 185, 3 th
2720 Vanløse
Denmark

 

Contact information

For general inquiries, questions or feedback, please contact:

Email: info@creativefuture.dk
Phone: +45 42 15 20 09

Please note that we do not take unsolicited submissions. All unsolicited submissions will be not be answered or returned to the sender.

 

When making orders at Creative Future, you are required to provide personal information such as name, address, e-mail address and phone number. Due to the danish bookkeeping law, we have to collect this information and keep it for 5 years. After that all the kept information will be deleted. Furthermore, order lists including this information might be shared with the artist that we are working with in order to give them inside into the sales numbers.

According to the Danish personal data law, you always have the right to know exactly what information about you is being kept. For any questions regarding your privacy policy, please feel free to contact us.

Privacy Policy