FAQ

When can I expect to receive my order?


Delivery usually takes 1-2 weeks depending on your location and local customs. For some international shipments delivery can take up to +4 weeks. Orders placed outside the European Union may be subject to import duties and customs taxes. Additional charges such as import duties and taxes by local customs are the responsibility of the buyer.

What should I do if I haven’t received my order?


If you haven’t received your order, please contact us at info@creativefuture.dk

How much does shipping costs?


Shipping costs are calculated at checkout. All of our orders are shipped with the Danish postal system, PostNord.

Where do you ship to?


Creative Future ships worldwide. We might ask you to confirm your shipping address if we are unsure of the validity of the shipping address.

What type of payments do you accept?


At checkout you can choose to pay using credit card or PayPal. All payments are processed securely.

Can I track my order?


In order to keep the shipping costs low, we do not offer tracking on our orders. If we were to offer tracking on all orders, shipping costs would be two and half times more expensive. Only large bulk orders of three or more copies will be shipped with a tracking number.

How do I change my shipping address?


You can change your shipping address as long as your order hasn’t been dispatched. To change your shipping address, simply contact info@creativefuture.dk with your order number and the new shipping address.

What should I do if my order has been damaged in transit?


If your order has been damaged during transit, Creative Future will provide you with a full refund or exchange. All we ask for is a receipt with proof of the original order and that the product is returned to Creative Future within 14 days of receipt. Creative Future will cover the return postage for all damaged products.

 
 

How do I get in touch?


For general inquiries, questions or feedback, please contact us. Please note that we do not take unsolicited submissions.

Email: info@creativefuture.dk
Phone: +45 42 15 20 09

Where is Creative Future located?


Creative Future is located in Copenhagen, Denmark. Our address is:

Creative Future
Christian Møller Andersen
Godthåbsvej 185, 3.th.
2720 Vanløse
Denmark

Do you take submissions?


Creative Future does not accept unsolicited submissions. All unsolicited submissions will be not be answered or returned to the sender.